Refund Policy

You lock the lyrics and hear one guaranteed full-song watermarked preview before paying. You may also use one optional guided retry by choosing another genre or requesting one focused musical adjustment. The displayed price buys one personalized song with two paid-review takes, not two separate songs.

Not happy anyway?

If the full song does not live up to the preview — wrong words sung, name pronunciation, technical audio problems, missing delivery, or it simply misses the brief — use the purchaser aftercare controls on your private gift page within 14 days of the recorded delivery time. A shared gift-link recipient can listen, but only the purchaser’s original browser or a private order-email link can contact order support or request a refund.

Support messages and refund requests are saved for human review. A message does not automatically generate another song, charge you, or move money. Only an operator may authorize paid service recovery or a Stripe refund, and Stripe confirmation is recorded before we call a refund complete. You can also use the contact form.

What generally is not refundable

Taste is subjective and the full-song preview choices exist so you can judge before buying, so “I changed my mind after gifting it” generally is not refundable. We are reasonable people though: write to us and we will review the saved evidence. An operator can record a service-recovery exception after the normal window when warranted.